MyWastetracker
Website: www.mywastetracker.co.uk
Last updated: 12/06/2026
Digital Waste Tracking Ltd, trading as MyWastetracker, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a demo, use our digital waste tracking platform, or otherwise interact with us.
Digital Waste Tracking Ltd is the data controller for the personal information described in this policy, unless we are processing information on behalf of one of our business customers, in which case we may act as a data processor.
This policy is intended to explain clearly what information we collect, why we collect it, how long we keep it, who we share it with, and what rights individuals have under UK data protection law.
Digital Waste Tracking Ltd provides digital waste tracking software and related services for waste carriers, brokers, waste producers, waste sites and other organisations involved in waste movements and compliance.
Our contact details are:
Digital Waste Tracking Ltd
Company number: 16512969
Email: andy.bishop@wastetracker.uk
We may collect and use the following types of personal information.
When you visit our website, complete a form, request a demo, contact us or otherwise make an enquiry, we may collect:
When a business signs up to use MyWastetracker, we may collect:
When users access our web or mobile applications, we may collect:
The MyWastetracker platform may process information relating to waste movements, collections, transfers, disposal sites, customers, suppliers, carriers and compliance records.
Some of this information may identify individuals, such as drivers, site contacts, customer contacts, waste producers, job handlers or users of the platform.
Where payments are made, we may collect billing details and payment-related information. We do not usually store full card details ourselves. Payments may be processed by a secure third-party payment provider.
We collect personal information when:
We use personal information to:
Under UK data protection law, we must have a lawful basis for using personal information. A privacy notice should explain the purposes for processing, the lawful basis, retention periods and who personal information may be shared with.
We rely on our legitimate interests when responding to enquiries.
We rely on contract and our legitimate interests when providing the MyWastetracker service.
We rely on contract and our legitimate interests when creating and managing user accounts.
We rely on contract, our legitimate interests and, where applicable, legal obligation when processing waste tracking records and audit logs.
We rely on contract and our legitimate interests when providing customer support.
We rely on contract and legal obligation when handling billing and payment administration.
We rely on consent, where required, and our legitimate interests, where permitted, when using website analytics.
We rely on consent or our legitimate interests, depending on the context, when marketing to business contacts.
We rely on our legitimate interests when carrying out security monitoring and fraud prevention.
We rely on legal obligation when complying with law, tax and regulatory requirements.
Where we rely on legitimate interests, these may include running our business, providing software services, improving our products, maintaining security, supporting customers and promoting our services to relevant business contacts.
Where we rely on consent, you can withdraw your consent at any time.
We may contact business customers and prospective customers with information about our products, services, events or updates that may be relevant to them.
You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:
We will not sell your personal information to third parties.
Our website may use cookies and similar technologies to:
Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, may require your consent. The ICO explains that organisations must tell people when they set cookies, explain what they do and why, and get consent unless an exemption applies.
You can manage your cookie preferences through our cookie banner or your browser settings.
A separate Cookie Policy may provide more detail about the cookies we use.
We may share personal information with:
Where third-party suppliers process personal information on our behalf, we require them to protect it and only use it for agreed purposes.
We do not sell personal information.
Some of our suppliers may process personal information outside the UK.
Where this happens, we will take appropriate steps to protect the information, such as using approved contractual safeguards or ensuring that the country has an adequacy decision.
We keep personal information only for as long as necessary for the purposes described in this policy.
Website enquiries are usually kept for up to two years after our last contact with you, unless we need to keep them for longer because you become a customer or there is another valid reason.
Marketing contact information is kept until you unsubscribe, object to marketing, or the information is no longer relevant for the purpose for which it was collected.
Customer account information is usually kept for the duration of the customer relationship and then for up to six years afterwards, where needed for business, legal, accounting or contractual reasons.
Billing and accounting records are usually kept for six years, in line with tax and accounting requirements.
Platform audit logs and waste tracking records are kept for as long as required for service delivery, compliance, contract and regulatory purposes.
Customer support records are usually kept for up to six years after the issue is resolved or the customer account is closed, unless a shorter or longer period is appropriate.
Where we cannot specify a fixed retention period, we use criteria such as the nature of the information, legal requirements, customer contract terms, regulatory expectations and business need.
We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
These may include:
No system can be guaranteed to be completely secure, but we take data protection and security seriously. We are not responsible for any data breaches or security issues arising from malicious or criminal activities.
Depending on the circumstances, you may have the right to:
To exercise your rights, contact us at:
We may need to verify your identity before responding.
Where a customer uses MyWastetracker to upload, manage or process information about its own staff, drivers, customers, suppliers, waste producers, site contacts or waste movements, that customer may be the data controller and Digital Waste Tracking Ltd may act as its data processor.
In those cases, we process the personal information in accordance with our contract with the customer and their lawful instructions.
If you are an individual whose information has been entered into MyWastetracker by one of our customers, you may need to contact that customer directly to exercise your data protection rights.
Our website and services are intended for business users and are not aimed at children.
We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the date it was last updated.
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK regulator:
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113